Housing, Safety, & Financial Stability
The Heartland Family Service Homeless Services programs provide housing assistance and support services to individuals and families experiencing homelessness. Our Homeless Services programs use a Housing First and Trauma Informed Care approach. Our programs focus on helping participants to quickly obtain permanent housing and provide support services to maintain housing.
Domestic Violence/Sexual Assault
Comprehensive services for individuals and families include:
- 24/7 Crisis Line | (800) 523-3666
- Community education
- Crisis counseling
- Safe Haven concealed emergency shelter
- Support groups for women and men
CHOOSING NON-VIOLENCE GROUP
The Choosing Non-Violence group is for men who have abused their intimate partner. Most participants are court-ordered to this 36-week course. The goal of the group is to help participants identify abusive behaviors and learn new ones in order to have a healthy relationship.
MUJERES Y VALORES (Women and Values Group)
The Mujeres y Valores group was started in 2002 by therapist Sister Jan Mengenhauser and several Latina women in response to the high demand of Latina women seeking help to heal from domestic violence. This six-week group is offered twice a year and facilitated by Latina women in the community. It’s free to attend and child care is offered during the group session.
VOICES WITHOUT VIOLENCE GROUP
The Voices without Violence support group is offered to program participants in the shelter and survivors in the community once a week, in a confidential location to increase safety. A group for children is offered at the same time and location in an effort to eliminate the barrier of child care for the adults attending group.
Heartland Housing Sanctuary
A crisis stabilization shelter serving survivors of sex trafficking. Heartland Housing Sanctuary is a facility-based program that houses up to 14 individuals or adults with children. The location of the facility is confidential to ensure the safety of its residents. The shelter is staffed 24 hours a day, seven days a week, and provides an array of services including advocacy, therapy, and case management.
Referrals can be received from survivors, social service agencies, and law enforcement, with no state stipulation.
Contact: 24/7 Shelter Lines: (402) 597-1009 | (402) 672-8608 | SanctuaryHouse@HeartlandFamilyService.org
Homeless Prevention & Homeless Diversion
The Pottawattamie County Homeless Link (PCHL) Case Management provides short-term support services (one to three months) and financial assistance to low-income Pottawattamie County residents at imminent risk of losing their housing (within 14 days). The goal of these services is to help prevent homelessness.
Contact: To apply for services, contact (712) 309-0016.
The purpose of the Homeless Diversion program is to assist households who are at immediate risk of homelessness and seeking emergency shelter to identify safe, alternate housing arrangements, and if necessary, connect them with community referrals to help them obtain or return to housing. Limited, short-term financial assistance may also be provided.
These programs provide temporary housing relocation and stabilization services and financial assistance for one to 12 months. To be eligible, individuals must be literally homeless (living in a shelter or on the streets). Referrals are accepted through the community’s coordinated entry system.
Eligibility: Individuals must be literally homeless and living in Pottawattamie County, Iowa or Douglas and Sarpy counties in Nebraska.
Eligibility: Individuals must be 18-24 years of age and literally homeless and living in Pottawattamie County, Iowa and Douglas and Sarpy counties in Nebraska. Some openings are reserved for former wards of the state.
Eligibility: Individuals must be literally homeless and living in Pottawattamie County, Iowa.
Eligibility: Individuals must be literally homeless and living in Pottawattamie County in Iowa and Douglas and Sarpy counties in Nebraska. The program provides intensive support services to individuals with high-service needs.
Permanent Supportive Housing
The following programs provide long-term financial assistance and supportive services for individuals and families who are experiencing long-term homelessness with one or more disabilities, such as mental health, substance abuse, or a physical disability. To be eligible, individuals must be literally homeless (living in a shelter or on the streets) and have disability. Referrals are accepted through the community’s coordinated entry system.
Eligibility: Individuals must be ages 18-24 who are literally homeless, have a disability, and are former wards of the state. They must live in Douglas and Sarpy counties in Nebraska.
Eligibility: Individuals or families must be literally homeless, have a disability, and live in Pottawattamie County in Iowa or Douglas and Sarpy counties in Nebraska.
Eligibility: Individuals must be literally homeless, have a disability, and live in Pottawattamie County in Iowa or Douglas and Sarpy counties in Nebraska. Individuals are chronically homeless — either they have been homeless continuously for a year or more or have had at least four episodes of homelessness in the past three years.
Provides facility-based, long-term housing to individuals and families in Council Bluffs, Iowa who are literally homeless and have a disability.
Eligibility: Individuals must be literally homeless, have a disabling condition, and reside in Pottawattamie County, Iowa.
The following programs provide outreach and case management services. The services are designed to connect individuals experiencing homelessness or a housing crisis to safe and affordable housing options. These include connections to our Homeless Services programs, via the community’s coordinated entry system, as well as a broad range of other housing options in the community.
Heartland Housing Navigation offers housing-focused support to people residing in partnering homeless shelters as well as people engaged with domestic violence providers, and are available to be assigned to households prioritized by our community referral process.
Eligibility: Participants must reside in Pottawattamie County in Iowa or Douglas and Sarpy counties in Nebraska.
Assessment and case management services for individuals who are sleeping in places not meant for human habitation (streets, abandoned buildings, cars, etc.). The goal is to assist individuals in locating permanent housing and gaining access to mainstream benefits. Participants receive housing referrals, transportation, crisis interventions, and basic supplies, such as food, clothing, blankets, etc.
Eligibility: Services are provided in Pottawattamie County in Iowa and Douglas and Sarpy counties in Nebraska.
Pottawattamie County Homeless Link PATH) Case Management participants must be homeless or at risk of becoming homeless, have a serious mental illness or a co-occurring disorder, and reside in Pottawattamie, Harrison, or Mills counties in Iowa. The goal of these services is to achieve housing stability and overall mental health well-being.
Contact: (712) 256-9638
Eligibility: Services are provided in Pottawattamie County in Iowa.
Ways to Work
An asset building and economic self-sufficiency program that works with credit challenged working parents. Ways to Work families take the necessary steps to begin rebuilding positive credit. The program provides families a helping hand toward a more stable financial future. Ways to Work provides short-term, low-interest loans to working families with challenged credit histories. Heartland Family Service administers the program locally.
Eligibility: Residents of Pottawattamie or Mills counties in Iowa and Douglas, Sarpy, and Washington counties in Nebraska.
Funding: Veridian Credit Union Fund