Our Mission

The mission of Heartland Family Service is to strengthen individuals, families, and communities through advocacy, education, counseling, and support services.

Our Vision

Strong Communities, So Everyone Can.

Founded in Omaha in 1875, Heartland Family Service connected with over 140,000 individuals and families through direct services, advocacy, education, and outreach last year, from 19 locations in east central Nebraska and southwest Iowa. Our programs and services provide critical human services to the individuals and families who ultimately shape the future of our community in the following focus areas: Child & Family Well-Being, Counseling & Prevention, and Housing, Safety, & Financial Stability.


Heartland Family Service at a Glance

• Founded in 1875
• Our profession is Social Work–professional, compassionate, systems-oriented helping services
• We are a private agency, not a government agency
• Non-profit, 501(c)(3) organization
• Non-sectarian, not affiliated with a religious organization
• Operates from more than 15 safe, comfortable locations in east central Nebraska and southwest Iowa
• Achieves our mission through the efforts of 436 staff, 450 volunteers, and 851 generous individual donors, family foundations, and key funders
• A reputation for quality programs, conscientious management, and excellent customer service
• Accredited by the Council on Accreditation since 1984
• Learn about our Culture of Inclusion
Client Rights Brochure


Recent Awards

• 2021: Best Counseling Clinic, Best of the Big O!
• 2020: HRAM IDEAL award for Diversity and Inclusion, Human Resource Association of the Midlands (HRAM)
• 2020: Best Counseling Service, Sarpy County People’s Choice Awards
• 2020: John Jeanetta, Extraordinary Leader Award, BIG Event Awards, metroMAGAZINE
• 2020: “Carnival of Love” Gala, Best Event Over 500 Attendees,
BIG Event Awards, metroMAGAZINE
• 2019: Integrity Award, Large Charity Category, Better Business Bureau
• 2019: Best Counseling Clinic, Best of the Big O!
• 2018: Best Counseling Clinic, Best of the Big O!
• 2018: Best Counseling Service, Sarpy County People’s Choice Awards

Financial Information
2020 HFS Annual Report
2020 990T Form
Our Donor Privacy Policy


Website visitors please be aware that activity on third-party websites and applications is subject to third-party privacy and/or data policies, which may override the Heartland Family Service’s privacy policy.


Child and Family Well-Being logo

Counceling & Prevention hand logo

Housing, Safety & Financial Stability logo