Make an Appointment

Heartland Family Service is continuing to provide services during the COVID-19 pandemic and is accepting appointments from new and current clients. We have changed the way we are able to provide services for our community’s most at-risk children, individuals, and families by following the Centers for Disease Control’s guidelines.

If clients live in Nebraska and would like to access our In-Home Services, Mental Health Counseling, or Substance Use Treatment programs, please call (402) 552-7400.

If clients live in Iowa, for services call (712) 322-1407. For Homeless Prevention services, please call (531) 200-3500.

Please call and make an appointment before visiting one of our locations during the COVID-19 pandemic. Our employees will be asking everyone who wants services a few questions to screen them for COVID-19 symptoms. A list of these questions can be found on our blog.

Thank you so much for your continued support!  Your contributions are needed now more than ever as we continue to provide essential services to our community.

How It Works

Call one of our Access Locations listed below. Then, to help us determine the best counselor for you and the proper treatment to meet your needs, you will fill out an assessment form. The form will ask you questions about your medical history, history of trauma, and addictive behaviors, among others.

Locations|Appointment and Evaluation


H. Lee Gendler Center | 515 East Broadway, Council Bluffs, IA, 51503
Monday – Thursday | 8 a.m. – 2:30 p.m.
Friday | 8 – 11 a.m.
PH: (712) 435-5363  |

Child and Family Center Charles E. Lakin Human Services Campus | 705 N. 16th Street, Council Bluffs, IA 51501
Wednesday | 12-1 p.m. 
PH: (712) 325-5640 |

Logan Office107 N 4th Avenue, Logan, IA 51546
Thursday | 8 – 9 a.m.
PH: (712) 644-2946 |


Central Administrative Office | 2101 S. 42nd Street, Omaha, NE 68105
Tuesday | 8:00 a.m. – 2 p.m.
Friday | 8:00 a.m. – 1 p.m.
PH: (402) 552-7400 |

Sarpy Office | 302 American Parkway, Papillion, NE 68046
Monday | 8:30 a.m. – 2 p.m.
Wednesday | 12:30 – 3 p.m.
PH: (402) 552-7400 |

Appointment Cost and Insurance

Sliding Fee ClientsYour last two pay stubs will be required, as well as payment at the time of service.
Full Evaluation CostsThe cost for an evaluation can be up to $300. Payment is due at time of service.

Heartland Family Service Accepts the Follow Insurance:
Aetna, Cigna, Midlands Choice, Optum – United Healthcare, Tricare Mental Health only (IA/NE)
Blue Cross Blue Shield of Nebraska
Wellmark-BCBS – Iowa

Nebraska Medicaid:
Nebraska Total Care
United Heathcare

Iowa Medicaid:
Iowa Total Care

Mental Health Counseling & Prevention Program Services
Professional counseling services are designed to improve each person’s and family’s psychological, emotional, and social needs. Our licensed and experienced counselors use a dual-diagnosis approach to assess and treat mental health, substance use, and problem gambling.

Counselors may help each client address concerns of conduct, identity, trauma, addiction, or other behavioral concerns. They may also assess mental and/or emotional conditions and help ease adjustments to transitions in family life.

Types of Treatment
Heartland Family Service incorporates proven, effective, and evidence-based practices in a number of treatments, including:

  • Dialectical Behavior Therapy (DBT) for youth and adults (youth DBT IA only)
  • Eye Movement Desensitization and Reprocessing (EMDR)
  • Cognitive Behavioral Therapy (CBT)
  • Parent-Child Interaction Therapy (PCIT)
  • Child-Parent Psychotherapy (CPP)
  • Circle of Security
  • 24/7 Dads (IA)


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