How to Make an Appointment

Heartland Family Service has appointments available for new and current clients.

APPOINTMENTS
To schedule an appointment, please call (402) 552-7400.

WALK-IN EVALUATIONS
Please call (402) 552-7400 prior to arriving.  Calling before arrival will help save you time and allow us to better prepare for your visit. Our walk-in evaluation hours are below.

If you have any additional questions, please email us at Info@HeartlandFamilyService.org.

Locations | Appointment and Evaluation

IOWA

H. Lee Gendler Center | 515 East Broadway, Council Bluffs, IA, 51503
Walk-in Evaluations are Monday, Tuesday, & Thursday | Beginning at 8:00 a.m.

NEBRASKA

Central Administrative Office | 2101 S. 42nd Street, Omaha, NE 68105
Walk-in Evaluations are Monday, Tuesday, Thursday | Beginning at 8:00 a.m.

 Please call (402) 552-7400 prior to arriving for a walk-in evaluation.

Thank you! 

What to Expect

You will be asked to complete an assessment form that will provide background and information for us. Together, we will determine the next steps to meet your treatment needs. 

After completing the intake process, you will have the option to be connected to care, based on your needs and available services. Same-day connection to care is important to us, and we have clinicians available throughout the day and week to offer support. 

Cost and Insurance

We will work with you so that you understand your coverage and payment options.  We bill private insurance, Medicare, Medicaid, as well as use this sliding fee scale if applicable for our counseling services. No one will be denied access to services due to inability to pay. 

Mental Health Counseling and Prevention

Our professional counseling services are designed to support your psychological, emotional, and social well-being. We offer individual and group therapeutic, psychiatric, and psychological evaluations and support for children and adults of all ages.

Our licensed, experienced therapists provide compassionate assessment and treatment for mental health concerns, substance use, and problem gambling.

MODALITIES OFFERED