Counseling & Prevention
Programs in this area share a central focus on therapeutic services in order to treat current mental health and substance use issues, manage chronic illnesses, and intervene earlier to limit occurrences through mental health counseling, education, and prevention services.
Heartland Family Service provides services based on clients’ ability to pay. HFS Sliding Fee Schedule
Assertive Community Treatment
An evidence-based approach to working with adults living with serious mental illnesses. The ACT advantage is that interdisciplinary mental health clinicians are organized as an accountable mental health team, which functions in a coordinated manner to provide treatment, rehabilitation, and support services. The goal is to help adults with serious mental illnesses live successfully in the community.
Eligibility: The program is designed for adult residents of Cass, Fremont, Harrison, Mills, Monona, Montgomery, Page, Pottawattamie and Shelby County, Iowa, living with serious mental illness that impairs social functioning and produces continuous high-service needs. Individuals who have been ordered by local and/or state courts to receive extended outpatient treatment and other services may also be eligible for ACT services.
Certified Community Behavioral Health Clinic
Certified Community Behavioral Health Clinic (CCBHC) is a new model for Heartland Family Service clients in southwest Iowa, to utilize throughout the time they’re involved our programs and services. The CCBHC is located at the Peer Center, 25 Main Place, Suite 300, Council Bluffs, Iowa.
Heartland Family Service clients that are enrolled into CCBHC are assigned a Heartland Family Service case coordinator, who will do an assessment to learn their specific needs and offer any needed additional resources. Once assessed the client will be introduced to the appropriate Heartland Family Service Iowa program(s) to help them meet their needs.
The purpose of the CCBHC is to increase access to and improve the quality of community mental and substance use disorder treatment services and provide person- and family-centered integrated services.
These services include 24/7 crisis intervention for individuals with serious mental illness, or substance use disorders, including opioid use disorders; children and adolescents with Serious Emotional Disturbance; and individuals with co-occurring mental and substance disorders.
The following Heartland Family Service programs are in the CCBHC model of care:
Child & Family Center
Enhanced therapeutic counseling and treatment for children ages birth to 18 and their families. The goal is to help children and their families address past and ongoing trauma and improve relationships.
Eligibility: Services are provided in Council Bluffs, Iowa, but are open to children and families throughout the metro area.
Funding: This program is supported in part by a grant from the United Way of the Midlands.
Client Information: To help save time before your first appointment, please click to download our Child & Family Center Client PDF forms. Then print, fill them out, and bring them to your first appointment.
Classes: Learn about our 24-7 DAD classes.
Employee Assistance Program
A confidential employee benefit offered to help employees and their immediate family members deal with personal problems that might have adverse impacts. This service can include short-term counseling to address the immediate needs of the individual and work to develop a long-term strategy to maintain the individual’s well-being.
Eligibility: Services are offered to the employees of contracted companies and organizations in Harrison, Mills, and Pottawattamie counties in Iowa and Cass, Dodge, Douglas, Sarpy, and Washington counties in Nebraska.
The Heartland Family Service Family Works program offers a unique opportunity for women, with or without children, to address trauma and addiction in a program offering a family component. Ultimately, the program preserves and strengthens the attachment between parent and child that is so critical to the safety, health, and lifelong well-being of the child, and the family as a whole, in order to help create the path toward recovery and self-sufficiency.
Eligibility: Services are offered to residents of Cass, Dodge, Douglas, Sarpy, and Washington counties in Nebraska, and Council Bluffs and southwest counties in Iowa.
Nebraska Funding: Heartland Family Service’s Nebraska Behavioral Health Programs are funded 74.4 percent by federal, state, and regional sources, and 25.6 percent by non-government sources. These programs are supported by CFDA 93.958 MHBG/CFDA 93.959 SAPTBG; Department of Health and Human Services, Substance Abuse and Mental Health Services Administration, Center for Mental Health Services, Nebraska Health and Human Services, and Region 6 Behavioral Healthcare.
Iowa Funding: The Heartland Family Service Family Works (IA) program is part of the Iowa Department of Public Health (IDPH) Integrated Provider Network, with services funded by the IDPH and the U.S. Dept. of Health and Human Services Substance Abuse and Mental Health Services Administration. Additional support for the program is provided by the Pottawattamie County Community Foundation’s Southwest Iowa Women’s Fund.
These programs are supported in part by a grant from the United Way of the Midlands.
Heartland Bridges is a short-term transitional housing program designed to assist people with a diagnosed mental health or co-occurring condition while they transition to stability in the community. The goal of the program is to help clients secure permanent housing and connect them with community-based mental health or substance abuse services and avoid unnecessary incarceration.
Heartland Bridges serves men and women ages 18 and older who reside in Cass, Fremont, Harrison, Mills, Monona, Montgomery, Page, Pottawattamie, or Shelby counties in Iowa. Participants must meet all Southwest Iowa Mental Health and Disability Services Region eligibility requirements.
The Heartland Family Service InSHAPE© program is an innovative, evidence-based wellness program developed at Dartmouth College for adults experiencing Serious and Persistent Mental Illness (SPMI). The goal of the program is to improve physical health and quality of life, reduce the risk of preventable diseases, and enhance the life expectancy of individuals living with SPMI. Studies show that individuals living with SPMI have a lifespan that is 20-25 years shorter than the general population. These individuals are also at an increased risk of chronic diseases, including diabetes, hypertension, cardiovascular disease, and nicotine dependence.
Eligibility: Must be 18 or older have a diagnosed mental illness, and must be able to obtain a medical clearance for exercise by a physician. Services are provided in Council Bluffs and southwest Iowa counties.
Integrated Health Home
The Integrated Health Home (IHH) program provides care coordination for adults with a severe mental illness. A team of IHH staff, including a care coordinator, a nurse care manager, and a peer support specialist, provide mental health and physical health coordination to ensure members are accessing the medical, physical, and social services they need for their recovery.
Eligibility: Participants must have full active Iowa Medicaid coverage.
Intensive Psychiatric Rehab
The Heartland Family Service Intensive Psychiatric Rehabilitation (IPR) program is designed to restore, improve, or maximize the level of functioning, independence, and quality of life for people experiencing a disabling mental illness. The goal of IPR is to assist the client with being able to use the necessary support systems to be successful and happy.
Eligibility: Client must have a designated mental illness which results in a functional deficit in achieving and/or maintaining a desired living, working, or social environment. Must be at least 18 years of age. The medical treatment and symptoms of the mental diagnosis have been verified with medical records. Client displays a willingness to participate in the IPR program.
KidSquad is a program based on the Teaching Pyramid, an evidence-based, mental health, early childhood consultation model designed to support the social and emotional development of young children, including strategies for promoting social-emotional competence in children, as well as addressing specific mental health and behavioral concerns.
Eligibility: Services are offered to child care providers in Douglas and Sarpy counties in Nebraska.
Mental Health Counseling
The Heartland Family Service Mental Health Counseling program is designed to improve the psychological, emotional, and social functioning of individuals and families through an integrated and comprehensive system of professional therapeutic services. Professional counseling helps individuals and families change by achieving behavioral, emotional, and/or attitudinal changes in the client, family, and/or social environment. Services may address concerns of conduct, identity, mood, anxiety, affect, impulse control, addictive, or other behavioral concerns; other mental or emotional conditions; and adjustments to the expected or unexpected transitions in the family life cycle.
Eligibility: Services are offered on a sliding fee scale in Harrison, Mills, and Pottawattamie counties in Iowa and Cass, Dodge, Douglas, Sarpy, and Washington counties in Nebraska.
Funding: Heartland Family Service’s Nebraska Behavioral Health Programs are funded 72 percent by federal, state, and regional sources, and 28 percent by non-government sources. These programs are supported by CFDA 93.958 MHBG/CFDA 93.959 SAPTBG; Department of Health and Human Services, Substance Abuse and Mental Health Services Administration, Center for Mental Health Services, Nebraska Health and Human Services, and Region 6 Behavioral Healthcare. This program is also supported in part by a grant from the United Way of the Midlands.
Mental Health Crisis Response Teams
The Heartland Family Service Mental Health Crisis Response Teams (CRT) consist of licensed mental health therapists who provide face-to-face or telehealth risk assessments for at-risk individuals with mental health and/or substance use needs. CRT therapists are contacted by law enforcement, through the court system, or hospitals to assist with such people in crisis and are available 24 hours a day, 365 days a year. CRT interventions allow individuals to be cared for in a manner more suitable to their needs, while enabling law enforcement to respond more quickly to other calls.
In Nebraska, the program is known as Assessment, Support, and Prevention (ASAP). In Iowa, the program is called Mental Health Crisis Response Team (MHCRT).
Eligibility: Referral-based through law enforcement, hospitals, or the court system. Services are available 24/7, 365 days a year at no cost to referral sources in Cass, Fremont, Harrison, Mills, Monona, Montgomery, Page, Pottawattamie, and Shelby counties in Iowa and Cass and Sarpy counties in Nebraska.
Mental Health for Youth in Detention
The Heartland Family Service Mental Health for Youth in Detention program provides mental health outpatient services to youth, and their families when possible, for the youth detainees at the Douglas County Youth Center (DCYC) and Sarpy County Juvenile Justice Center (JJC). We provide crisis intervention services, short term individual and/or family counseling, and planning for transitional services as well as continuity of care.
Eligibility: Services are provided at the Douglas County Youth Center and Sarpy Juvenile Justice Center.
The Heartland Family Service One Oak program is a therapeutic school program for students who are experiencing behavioral, emotional, and/or mental health challenges. Students are referred by local school districts when they are not finding success at their home school. One Oak features individual, group, crisis sessions, and family therapeutic services facilitated by our experienced, licensed clinicians who use a variety of trauma-informed and evidence-based practices to improve a child’s ability to learn and function in an educational setting.
*Evidence-based practices are scientifically proven effective.
**Trauma-informed care is practicing sensitivity to the effects of trauma in other’s lives.
Eligibility: Students in grades K-8 referred through home school district.
The Heartland Family Service Peer Center is a peer drop-in center, run by peer support staff, for anyone with a mental health diagnosis. The program is designed to be not only a safe place for people to go to combat boredom, but a safe place to go to find and build supports and friendships with others who may be living in a similar situation and experiencing similar barriers.
Eligibility: Must have a serious and persistent mental illness and want to come to the Peer Center to socialize and attend groups and activities. Attendees are not required to have Medicaid. Services are offered to residents of Pottawattamie County, Iowa.
The goal of the Heartland Family Service Prevention program is to promote youth development, reduce risk-taking behaviors, build assets and resilience, and prevent problem behaviors throughout a person’s lifetime. We utilize evidence-based prevention strategies to provide primary prevention services on substance use and problem gambling to the community. Prevention is comprehensive and involves utilizing a variety of strategies to be effective.
Eligibility: Services are provided in Pottawattamie, Mills, and Harrison counties in Iowa and Cass, Dodge, Douglas, Sarpy, and Washington counties in Nebraska.
Iowa Funding: The Heartland Family Service Prevention programs are part of the Iowa Department of Public Health (IDPH) Integrated Provider Network, with services funded by the IDPH and the U.S. Dept. of Health and Human Services Substance Abuse and Mental Health Services Administration.
Problem Gambling Treatment
The goals of Heartland Family Service’s Problem Gambling Treatment program are to improve the quality of life for gamblers and to help them grow and live in recovery. Education of clients includes learning about the process of addiction, relapse prevention, and medical/psychological aspects of addiction. The outpatient structure enables the problem gambler to continue to meet job, school, and family obligations while managing his or her financial situation. Services include individual and group therapy and financial counseling.
Eligibility: Services are provided in Harrison, Mills, and Pottawattamie counties in Iowa.
Funding: The Heartland Family Service Problem Gambling Treatment program is part of the Iowa Department of Public Health (IDPH) Integrated Provider Network, with services funded by the IDPH and the U.S. Dept. of Health and Human Services Substance Abuse and Mental Health Services Administration.
Substance Use Treatment
The Heartland Family Service outpatient Substance Use Treatment program utilizes various treatment methods to give clients the skills and knowledge they need to overcome addiction. Our Matrix treatment model consists of active treatment and long-term aftercare support that includes family and individual therapy and gender-specific groups. The dual-diagnosis approach provides on-site integrated mental health evaluation and treatment, psychiatric evaluation, medication management, and 24-hour emergency access.
Eligibility: Services are provided in Harrison, Mills, and Pottawattamie counties in Iowa and Cass, Dodge, Douglas, Sarpy, and Washington counties in Nebraska.
Iowa Funding: The Heartland Family Service Substance Abuse Treatment program is part of the Iowa Department of Public Health (IDPH) Integrated Provider Network, with services funded by the IDPH and the U.S. Dept. of Health and Human Services Substance Abuse and Mental Health Services Administration.
The Heartland Family Service Therapeutic School is an innovative program that provides academic and therapeutic programming for special education students with major mental health diagnoses. The school utilizes the trauma-informed care, collaborative, and proactive solution approaches.
Eligibility: Must have a mental health diagnosis as well as a referral from home school district, and an active Individualized Education Plan (IEP) in the counties of Adair, Adams, Audubon, Carroll, Cass, Clarke, Crawford, Decatur, Fremont, Harrison, Madison, Mills, Monona, Montgomery, Page, Pottawattamie, Ringgold, Shelby, Taylor, and Union counties in Iowa.