Leadership
Leadership Team
Brian Mutum
Director of Technology
Cindy Meyer, MPA
Quality Director, Compliance, Ethics, & Privacy Officer
Cindy joined Heartland Family Service in 2015 as the Quality Director and Privacy Officer. Cindy assumed the additional responsibilities of the Ethics and Compliance Officer in 2018. Cindy has spent the last 20 years in a variety of human services and non-profit roles including Patient Safety, Risk Management, Quality, and direct work with at-risk children and their families. She has a Masters in Public Administration from the University of Nebraska at Omaha.
Greg Ryan
Chief Strategy Officer
Before serving as Chief Strategy Officer, Greg served as a therapist, Program Director for Community Based Evaluations, and Director of Quality Improvement and Compliance. Greg facilitates the development, implementation and monitoring the agency’s strategic plan.
GRyan@HeartlandFamilyService.org
John Jeanetta, MBA, MSW
President and CEO
Appointed president and CEO of Heartland Family Service in 2009, John Jeanetta has led with passion and a strong belief in an expert, trauma-informed, and empowered workplace. John holds a Master of Business Administration degree from the University of Nebraska-Lincoln/Gallup University, a Master of Science in Social Work degree from Columbia University, and a master’s specialization certification in gerontology.
JJeanetta@HeartlandFamilyService.org
Marisa Hattab
Chief Culture Officer
Before joining HFS in 2025, Marisa served as Chief Equity and Inclusion Officer for Douglas County and operated her own consulting company. Prior to her career in culture development, Marisa worked for Mentor Nebraska. She holds a Bachelor of Arts in Education from Wright State University. Marisa is active in the community, including serving as the board president of Mom Power, Inc., and as a board member on the Nebraska Coalition Against Sexual Assault and Domestic Violence.
MHattab@HeartlandFamilyService.org
Mary O’Neill
Chief Operating Officer
Mary oversees day-to-day operations, including facility operations, and strategy of our three program areas: Child & Family Well-Being, Counseling & Prevention, and Housing, Safety, & Financial Stability. She provides particular focus in identifying community service gaps for the clients we serve and advocates for funding to address these issues imperative to our clients.
MOneill@HeartlandFamilyService.org
Mindy Paces
Vice President, Housing & Community Well-Being
Mindy graduated from Wayne State College in 2009 with a Bachelor’s degree in Human Services Counseling and a minor in Psychology. Her experience prior to Heartland Family Service included work in child welfare, intellectual and behavioral disabilities, and adolescent residential substance use treatment. She came to Heartland Family Service in 2015, where she started as a Case Manager in the Rapid Rehousing program, and eventually became the Homeless Prevention & Diversion Program Director in 2017. In 2019 she became the Vice President of the Housing, Safety and Community Well-Being programs. Mindy is an enrolled member of the Northern Arapaho Tribe, serves as a Commissioner on the Governor’s Commission on Housing and Homelessness, and also serves on the board directors for HELP Medical Equipment and Habitat for Humanity- Council Bluffs. Mindy also serves on various taskforces and committees in the Omaha/Council Bluffs Community dedicated to addressing the need for affordable housing and identifying strategies to end homelessness.
Pauli Bishop
Chief Financial Officer
Pauli began her career as Chief Financial Officer with Heartland Family Service in November 2022. In her current role she is responsible for all fiscal related functions in the organization. Prior to Heartland Family Service, Pauli worked for Boys & Girls Clubs of the Midlands as the CFO, Nebraska Humane Society as the Vice President and CFO, and also spent 10 years at Goodwill Industries, Inc. starting as an Accountant and ending as the Interim CEO. Pauli has her Associates Degree in Accounting, Bachelor of Science in Leadership, and her MBA in Finance.
PBishop@HeartlandFamilyService.org
Shamala Nadason
Chief Human Resources Officer
Shamala began at Heartland Family Service as a Human Resources Specialist in 2005 before becoming Director of Human Resources in 2009. In December 2016, Sham was promoted to Vice President of Human Resources, for which she will continue to oversee services from recruitment, talent management, risk management, learning and development, compliance, and employee engagement. She graduated from the University of Nebraska at Omaha with degrees in Human Resources and Finance, and earned her PHR and SHRM-CP certification in HR. Sham and her husband, Mani, live in Papillion with their two children.
Sonia Keffer
Director of Learning & Development
Theresa Cassaday, MBA
Chief Development Officer
Theresa’s career began in television and in the unique role of director and on-air host for KPTM’s FOX 42 Kids Club. She joined the HFS leadership team in 2025, returning to the non-profit sector after eight rewarding years with FNBO. Prior to that, she served as Chief Marketing and Communication Officer for Girl Scouts Spirit of Nebraska, where she led the marketing and public relations efforts of their highly successful Girl Scout Cookie program.
In the spirit of giving, which she nurtured in earnest at the FOX 42 Kids Club, Theresa encourages her former Kids Club members—and anyone she has met or inspired—to donate or volunteer with Heartland Family Service.
Victoria Cassidy
Vice President, Clinical Services/Clinical Director
Victoria joined Heartland Family Service in 2019 as a clinical supervisor for the One Oak program. Other roles with the agency have included Better Together, Family Works, and Mental Health for Youth in Detention. Beginning her clinical career working in residential treatment centers in Kansas City, Victoria moved into juvenile justice and leading a community-based mental health team in reduction of hospitalizations through implementation of in-home mental and physical health services. Victoria has a passion for working with marginalized populations and providing clinical support through training and guidance. Holding a BA in Psychology and MA in Counseling and Guidance from the University of Missouri-Kansas City, Victoria is a Licensed Independent Mental Health Practitioner in Nebraska and is trained in multiple evidence-based practices including EMDR, DBT, and CBT.
Board of Directors
Philana Blakely – Chair
Jonathan Jameson – Vice Chair
Becky Jackson – Secretary
Travis Fry – Treasurer
Robin Conyers
Mary Elison
Andrea Hargus
Jacque Merritt
Sue Miller
Amy Olson
Greg Rothermel
Heather Siebken
Leanne Ziettlow
R. J. (Randy) Stevenson – Legal Advisor
John H. Jeanetta, MBA, MSW – President and CEO
North Omaha Community Council
Marcia Walker
Karen Davis
Janis Berry
Palistene Gray Moore
Nicole Beasley
Deb Shaw
Sabrina Crawford
CynFranecia Brooks