Mental Health Crisis Response Teams
Crisis Response Team services are available to law enforcement only.
The Heartland Family Service Mental Health Crisis Response Teams (CRT) consist of licensed mental health therapists who provide face-to-face or telehealth risk assessments for at-risk individuals with mental health and/or substance use needs. CRT therapists are contacted by law enforcement, through the court system, or hospitals to assist with such people in crisis and are available 24 hours a day, 365 days a year. CRT interventions allow individuals to be cared for in a manner more suitable to their needs, while enabling law enforcement to respond more quickly to other calls.
The goal of this program is to ensure that the individual in crisis is served in the least restrictive, most normative setting possible and to connect him or her with community-based services in order to avoid hospitalization, protective custody, and/or incarceration.
In Cass and Sarpy counties in Nebraska, the program is known as Assessment, Support, and Prevention (ASAP). In Cass, Fremont, Harrison, Mills, Monona, Montgomery, Page, Pottawattamie, and Shelby counties in Iowa, the program is called Mental Health Crisis Response Team (MHCRT).
Eligibility: Services are available at no cost to law enforcement 24/7, 365 days a year, in Cass, Fremont, Harrison, Mills, Monona, Montgomery, Page, Pottawattamie, and Shelby counties in Iowa and Cass and Sarpy counties in Nebraska.