Call to Get Help: (402) 552-7400

Homeless Diversion & Prevention

The purpose of the Heartland Family Service Homeless Diversion & Prevention services are to assist households who are at immediate risk of homelessness and seeking emergency shelter to identify safe, alternate housing arrangements, and if necessary, connect them with community referrals and financial assistance to help them obtain or return to housing.

Through identifying solutions and alternate housing arrangements, Diversion Specialists seek to immediately resolve a family’s housing crisis using a mediation and conflict resolution approach.

Eligibility: Must be at immediate risk of homelessness and seeking emergency shelter. Services are provided in Pottawattamie county in Iowa and Douglas and Sarpy counties in Nebraska.


Heartland Family Service Homeless Diversion & Prevention services provide assistance to individuals to keep them from losing their housing and becoming homeless. This may include helping them preserve their current housing situation or identifying alternate appropriate housing options. These services provide short-term assistance via in-home case management services for up to three months. The focus of these services is on crisis resolution, linking program participants to community resources and mainstream benefits, and helping them develop a plan to prevent future housing crises. Financial assistance to address barriers to housing stability is also available on a limited basis.

Eligibility: Must live in Pottawattamie, Douglas, or Sarpy counties and be at imminent risk of homelessness.

To see if you’re eligible, please fill out our online eligibility form or contact us at:
(531) 200-3500 or

Funding: These services are supported in part by a grant from the United Way of the Midlands.