Heartland Family Service

Mental Health Crisis Response Teams

We provide immediate, in-person support for individuals experiencing mental health or substance use crisis. Our trained teams respond directly to the community in homes, schools, and public spaces to assess needs, de-escalate situations, and connect individuals to appropriate resources.
Services are designed to reduce unnecessary law enforcement involvement, emergency room visits, and hospitalization whenever possible.

When to call: When you or someone else is experiencing a mental health or substance use crisis and needs immediate, in-person support from a local response team.

24-Hour Crisis Lines

Iowa: (712) 325-5657

Nebraska: (402) 552-7000

Program these numbers into your phone so you always have them on you.

If you are not sure who to contact, you can call or text the 988 Suicide & Crisis Lifeline.

Call 911 if there is an immediate threat to life, a medical emergency, or a situation involving serious violence or weapons.