Homeless Prevention & Homeless Diversion

Homeless Prevention

The Heartland Family Service Homeless Prevention program provides assistance to prevent individuals from losing their housing and becoming homeless. This may include helping them preserve their current housing situation or identifying alternate appropriate housing options. The program provides short-term assistance via in-home case management services for up to three months. The focus of the program is on crisis resolution, linking program participants to community resources and mainstream benefits, and helping them develop a plan to prevent future housing crises. Financial assistance to address barriers to housing stability is also available on a limited basis.

Eligibility (must meet each of the following conditions):
1. Live in Audubon, Cass, Harrison, Mills, Montgomery, Fremont, Page, Pottawattamie, and Shelby counties in Iowa
    or Douglas or Sarpy counties in Nebraska

2. Be at imminent risk of losing their housing within the next 14 days, meeting one of the following criteria:

Attempting to flee domestic violence
Doubled up and have to leave (must be verified)
Living in a hotel or motel and have to leave due to lack of funds
Living in rental housing or housing that they own and have an eviction notice or equivalent notice

3. Have an annual income below 30% of the median family income for the area.

4. Have no appropriate subsequent housing options AND lack the financial resources and support network needed to
    obtain immediate housing

Available Services
Financial assistance: Rental assistance and/or past-due rent, rental application fees, security and utility deposits, moving costs and utility payments
Support services: Housing search and placement, housing stability case management, mediation, and credit repair

How to Apply
In Douglas and Sarpy counties in Nebraska and Pottawattamie County, Iowa: 
Contact the message line at (531) 200-3500 to complete a brief phone screening or email HomelessServices@HeartlandFamilyService.org

In Audubon, Cass, Harrison, Mills, Montgomery, Fremont, Page, and Shelby counties in Iowa: 
Contact the Coordinated Entry Call Center: 1 (833) 739-0065 or email Coordinatedentry2@gmail.com


Homeless Diversion

The purpose of the Homeless Diversion program is to assist households who are at immediate risk of homelessness and seeking emergency shelter to identify safe, alternate housing arrangements, and if necessary, connect them with community referrals to help them obtain or return to housing. Limited, short-term financial assistance may also be provided. Through identifying solutions and alternate housing arrangements, Diversion Specialists seek to immediately resolve a family’s housing crisis using a mediation and conflict resolution approach.