Heartland Family Service (HFS), an area human service nonprofit, encourages individuals and families in the metro area to focus on preserving their mental health and emotional well-being during the COVID-19 pandemic. It can be challenging to manage day-to-day stressors on an average day, but the effects of these stressors are greatly exaggerated during this time.

Many people are heightened with worry and anxiety about a number of issues, including how they will pay their bills, feed their families, and stay healthy. It is easy for a person’s mental health and well-being to suffer in the midst of such a crisis, and Heartland Family Service is here to help.

HFS is still providing services to new and current clients during the COVID-19 pandemic via phone, telehealth, and/or video conferencing. By following the Centers for Disease Control’s guidelines, we have changed the way we are able to provide services for our community’s most at-risk children, individuals, and families. In order to minimize the risk of COVID-19 transmission and infection, HFS is offering the following services remotely:

  • In-Home Services
  • Homeless Prevention
  • Mental Health Counseling
  • Substance Use Treatment

If clients live in Nebraska and would like to access our In-Home Services, Mental Health, or Substance Use Treatment programs, please call (402) 552-7400. For services in Iowa, call (712) 322-1407. For Homeless Prevention services, please call (531) 200-3500.

When you call to make an appointment for one of our services, everyone will be asked a few questions for safety to screen for COVID-19 symptoms. A list of these questions can be found on our blog at https://bit.ly/HFSAppointments.

Heartland Family Service’s overall goal is to keep our agency successfully functioning in order to continue to provide much needed and critical services to the community, while also keeping employees and clients as safe as possible. We realize our services are essential and lifesaving, and our clients and the community rely on our continued operation. We will continue to adjust

our procedures as needed to meet the demands and changes necessitated by the COVID-19 pandemic and remain committed to helping those most vulnerable in the communities we serve.

For the latest updates about our programs and services, please visit: HeartlandFamilyService.org.

About Heartland Family Service

Since 1875, Heartland Family Service has responded to the needs of our area’s most vulnerable children and families. Each year, our agency connects with over 54,000 individuals and families through direct services, education, and outreach. Our programs serve individuals of all ages — from infants in our Family Works program to seniors in our Generations Community Center. We operate from over 15 locations in east central Nebraska and southwest Iowa. We provide critical human services to the individuals and families who ultimately shape the future of our community through the following program areas: Child & Family Well-Being, Counseling & Prevention, and Housing, Safety, & Financial Stability.