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Brief crisis and referral services are provided for survival needs, to help stabilize immediate situations concerning food, clothing, housing, health care and transportation; as well as other emergency services. Call 451-6244 in Omaha, 291-6065 Bellevue, 339-2544 in Papillion or 322-1407 in Council Bluffs.
Case Management (Sarpy County)
Case management provides mid-level support services between crisis intervention and professional counseling. Case managers assess a person's situation, help find the community services needed, and check to see that the services were provided and were beneficial to the client. In addition, the case manager helps the client work out a more permanent solution to the particular problem, in an effort to empower individuals and families to continue living independently. Call the numbers above for residents in these areas.
“Pottawattamie County Homeless Link” (Pottawattamie County)
Heartland Family Service is the lead agency for a new collaboration in Council Bluffs that provides services and referral to homeless and near-homeless people of the county. Outreach workers help connect people to the services they need that are available in the community. Temporary shelter is provided when available. A food kitchen serves meals and a food pantry distributes food for upcoming meals. Staff refer parents to community services that can stabilize their financial situation. If needed, they transport them to agencies and walk them through the process of applying for assistance. In addition, they train them in self-help skills so that once their housing is stabilized, they will be able to help themselves. The program is a joint venture among Heartland Family Service, the Christian Worship Center, the City of Council Bluffs, Legal Services of Iowa and the Micah House Shelter. Call 322-1407 for more information.
Career Clothing Closet (North Omaha)
Business clothing for employment needs is available free through a clothing closet. Individuals are given appropriate clothing for job interviews, as well as a small wardrobe for starting a job or job training. Recipients must be referred from Heartland Family Service or a community agency. Call 451-6244.
Holiday Assistance Programs (North Omaha & Sarpy Counties)
This program provides extra assistance to Heartland Family Service clients during the holidays. Clients must sign up for these ervices.
Adopt-A-Family Distributions: Heartland Family Service client families are matched with holiday donors of food and gifts. Call 451-6244 for more information on adopting a family.
General Distributions: Other Heartland Family Service clients who are in need of holiday assistance are eligible for civic and religious donation programs through our association with Goodfellows, Toys for Tots and community churches. Call 451-6244 in North Omaha, & 322-1407 in Council Bluffs.
Sarpy County Holiday Assistance: Toys are made available through the cooperation of various Sarpy County agencies in a mass distribution on one day in December. Call 291-6065 in Bellevue or 339-2544 in Papillion.
Gendler Emergency Medication Service (GEMS) (North Omaha)
GEMS provides free or low-cost prescriptions to individuals who need medication they cannot afford. GEMS is available primarily to individuals and families in the North Omaha area, who have no medical insurance and have exhausted all other resources available to pay for medicine. Members of the Heartland Family Service Senior Center are also eligible. Participants may be requested to share in the cost of their prescriptions; however, the service is offered on a sliding fee scale, based on and revised according to federal poverty guidelines. Call 451-6244 for information.
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