The staff of Heartland Family Service is committed to quality services for everyone. We want our clients and colleagues to feel they received the best service possible, with a friendly smile. Every day we strive to meet our clients needs and reasonable expectations.
The following are the Heartland Family Service Client Rights:
Each client has the right to expect honor and respect at all times and under all circumstances, and to also expect courteous and equal consideration from all with whom he or she comes in contact.
The client shall be free from physical and mental harassment or abuse.
Each client is to be treated with consideration, respect and full recognition of his or her dignity and individuality.
Each client has the right to an individualized plan of service designed to meet his or her specific needs.
Each client has the right to be actively involved in the development of his or her service or treatment plan.
Each client has the right to be informed about all the services provided to him or her and to have questions answered in terms he or she can understand.
Each client has the right to confidentiality of information about himself or herself and the services received, within the limits of the law and the confidentiality policies of Heartland Family Service.
Each client has the right to review his or her agency record, as outlined within the policies and procedures of Heartland Family Service.
Each client has the right to be counseled in private and in an environment that is equipped and maintained to protect health and safety.
Each client has the right to have his or her complaints and problems heard and responded to.
Each client has the right of voluntary disclosure, and if asked, may decline to have his or her photograph or story used for descriptive, promotional or fundraising purposes, without concern for reprisal.
Each client will be asked to give consent for his or her own treatment or for the treatment of a minor child. With a few exceptions, the client has the right to refuse or withdraw from treatment at any time.
Heartland Family Service will provide services to anyone regardless of race, color, sex or sexual orientation, religion, national origin, age or physical disability. Persons who believe they have been discriminated against should file a complaint with the Heartland Family Service President and CEO, 2101 So. 42nd St., Omaha, NE 68105.
