FEE INFORMATION

Specific programs of the agency receive funding from United Way of the Midlands and/or from public grants, private donations and gifts. Unfortunately, these funds do not fully meet the cost of providing services to the community. Therefore, it is also necessary for the agency to ask clients to pay a fee for certain services they receive. Each program has its own criteria for client fees; you may be eligible for a sliding scale based on your family size and household income. Please do not hesitate to speak to staff regarding your particular situation.

We expect all clients covered by insurance to use their insurance to pay for services. Clients who choose not to use their insurance will be responsible for full payment. When possible, we will prepare and send insurance forms and request that payment is made directly to Heartland Family Service. It is important to remember, however, that you are responsible for the cost of your services, not your insurance company. If between you and your insurance company you have paid more than the maximum fee, the overpayment will be refunded to you or applied to other accounts you owe to Heartland Family Service, as appropriate. Heartland Family Service may utilize all available means to collect fees.

Payment for service is due at the time of service. We accept cash, personal checks, money orders or MasterCard/VISA as payment. If you are unable to pay your account when due, contact us and we can work together on a payment plan. Regular payment is critical to our ability to keep costs down and maintain a high quality of service.

Note: We have a waiting list for some appointments. Clients who do not give 24 hours' notice to postpone or cancel an appointment may be charged half the cost of the missed session.