HEARTLAND FAMILY SERVICE MISSION STATEMENT

The mission of Heartland Family Service is to strengthen individuals and families in our community through education, counseling and support services.

we believe . . .

• In the inherent strength of individuals and families to resolve problems and heal pain.
• In quality services that respond to the needs of our community, make a positive difference and result from work with purpose and meaning.
• In a work environment that respects staff in all its diversity; allows for continual learning, creativity and innovation; and balances hard work with the needs of family life.
• In a future orientation and shared purpose which embraces change and accepts risk-taking as a natural part of doing business.
• In a sound business approach that insures accountability as well as the financial future of the organization.
• In a commitment to open communication that embraces problem solving as the way to get things done.

OUR Vision: Healthy Families Creating a Strong Community

• We will provide quality services to children and families, continually anticipating and responding to their changing needs.
• We will research and implement best practice models which are focused on meaningful results.
• We will create a team-oriented employee culture which recognizes the importance of each staff member’s contribution to our mission. Our culture will embrace diversity, nurture personal and professional development, allow flexibility and encourage fun.
• We will maintain a strong corporate infrastructure which helps staff achieve the mission.
• We will be recognized as a regional leader and have our success acknowledged through the financial commitment and client referrals of our stakeholders.

ESSENTIAL QUALITIES OF Heartland FAMILY SERVICE

Every organization has essential qualities that create a distinctive character of that particular organization. At HeartlandFamily Service, we recognize five essential qualities formally, and discuss them frequently:

Quality Service

We are committed to quality services. We want our clients and colleagues to feel they received the best service possible, with a friendly smile.

Teamwork

We operate from a teamwork perspective , and structure our organization to support that approach.

Open Culture

We maintain an open culture that accepts diversity, where people can say what they think and feel.

Business Orientation

We are a business . We are a non-profit business; so even though our bottom line stops short of profitability, it is long on accountability.

Problem-solving Approach

We practice a problem-solving management style , because solving problems is what we are all about.